Best banks in Dubai: find options near you

Had a wonderful experience at the Emirates NBD DCC branch. The service was extremely professional, smooth, and welcoming. A special thanks to Ms. Yamuna Kamalamma for her patience, support, and excellent customer service. She handled everything very efficiently and made the entire process stress-free. Truly appreciate the dedication and kindness shown throughout. Highly recommended!

Had a great experience with Emirates NBD thanks to Rachel. She was very professional, approachable, and patient in answering all my questions. She made the whole process smooth and stress-free. Really appreciate her excellent customer service and support.

I had an excellent experience with Yamuna at the Emirates NBD Deira City Branch. She was extremely professional, patient, and efficient throughout the entire process. Yamuna handled my transaction smoothly, making the visit quick and stress-free. Her friendly attitude and customer-focused approach truly stood out. Emirates NBD is fortunate to have such a dedicated and helpful teller. Highly appreciated!

Amazing service I received from Salma today. She is very patient and exceptionally helpful. She provided and suggested easier for you to get through the things done professionally. Her smile and personality to customers service are remarkable. Exceptional service. Thanks you all the team members from the host and SALMA. Strongly recommend this brunch!

Professional and Warm I had an excellent experience with the bank’s customer service team Mawahib Salah. She were attentive, knowledgeable, and resolved my issue quickly. Her professionalism and friendly attitude made the whole process smooth and stress‑free. Truly outstanding service.

I had a good experience at the bank. The staff was polite, friendly, and helpful. They welcomed me and explained everything clearly. My work was completed quickly without any problem. They answered my questions patiently and guided me properly. I was satisfied with their service and felt respected as a customer.

Visited NBD Bank at Deira City Center branch and I have to give a big shoutout to Mr. Mohan. He handled everything with so much care and patience, explaining each step one by one until I fully understood. You can tell he genuinely wants to help, not just get through the queue. It’s rare to find someone that dedicated in a bank environment. If you visit this branch, ask for Mr. Mohan, you will be in good hands. Highly recommend!

Mohamed Elsayed gave me a great experience at ADCB. He assisted me with so much patience, professionalism, and kindness. The branch is also very well-managed, and the overall service was excellent. Thank you for the great support!

«Many congratulations, Kathirina! Your excellent service at ADCB Bank is truly appreciated. Thank you for your professionalism, kindness, and outstanding customer support. Keep up the great work!» By Ragesh Ravi

I would like to express my sincere appreciation to Mr. Mohamed Tarek from the Customer Service team at ADCB Dubai Mall Branch. Mr. Mohamed was extremely professional, helpful, and attentive throughout the process. He handled my request efficiently and ensured that it was completed in a very short time. His excellent customer service, positive attitude, and willingness to assist made the entire experience smooth and pleasant.

⭐⭐⭐⭐⭐ Today I visited the ADCB branch at Dubai Mall, and I want to express my appreciation for the excellent service I received. Mr. Shahbaht Ali was extremely professional, patient, and supportive. He took his time to assist me with everything and made sure all my concerns were handled properly. His dedication and customer care made me leave the branch fully satisfied and happy. I would also like to thank Branch Manager Mr. Mohamad Sodani for maintaining such a professional and welcoming environment. This level of service truly deserves recognition. Thank you, ADCB.

«I would like to share my appreciation for MsKatrina’s service. She is very friendly and professional in her work. Today, I visited the branch because my mobile app was not working. I am sure I caused her some extra trouble by asking for assistance several times, but she helped me with everything quickly and always with a smile. Her customer service was truly outstanding. Thank you for having such a dedicated and helpful employee.» ⭐👏

I visited the Dubai Mall branch today and had an outstanding experience. Ms. Sbelih Jaber provided exceptional service and resolved my issue within a very short time. Earlier this week, I visited the branch twice for the same problem but didn’t receive a proper solution. However, today Ms. Sbelih took the time to ask detailed questions to fully understand my needs. Once she clearly identified the issue, she explained the process thoroughly and resolved it within minutes. From my past experiences as well, whenever she is at the desk, the service is always swift, efficient, and requires no follow-up. She is highly customer-oriented, detail-focused, and extremely professional. Best Regards Mohamed Aslam

Despite the ADCB system issue, Katrina from the Dubai Mall branch was incredibly helpful. She patiently guided me through alternative ways to access my account, allowing me to continue with my daily spending without major disruption. Thank you, Katrina, for your excellent customer service and support during a challenging situation. Your professionalism and willingness to help are truly appreciated.

I had a very pleasant experience at Abu Dhabi Commercial Bank (ADCB) – City Centre Deira evening branch. The service was smooth, quick, and well-organized even during busy hours. A special thanks to Myra for her excellent customer service. She was polite, helpful, and handled my request efficiently with a professional attitude. Overall, I’m very satisfied with the service and would highly recommend this branch for anyone looking for reliable banking support.

Good service. Ms Myra is so cooperating and smiling person.. She did her job well.. thank you!

Excellent customer service! Despite the recent system outage, the staff were incredibly helpful and professional. They worked hard over the last two days to resolve all my pending requests and kept me updated throughout the process. Thank you for your dedication and outstanding support. Highly recommended! Thank you Ammar💯

I had a great experience at the ADCB DCC Branch. Special thanks to Ms. Myra for her excellent assistance and for making my transaction quick and hassle-free. She was professional, friendly, and very helpful throughout the process. Her outstanding customer service is truly appreciated. Keep up the excellent work!

I would like to sincerely appreciate the exceptional support and professionalism demonstrated by the Branch Manager Mr. Asim azad. His prompt response, clear communication, and proactive approach made the entire banking process smooth and stress-free. It’s reassuring to deal with someone so knowledgeable and customer-focused.

I would like to compliment Mr. El Haytham Ali in DCC branch teller for the excellent service today. He was very courteous, helpful, and made the transaction smooth. Thank you El Haytham Ali for great assist.

I would like to express my sincere appreciation for Mr.Zameer Ahmed excellent customer service. He was very professional, helpful, and attentive throughout the process. His support made everything smooth and efficient. Truly outstanding service.

I had wonderful experience from Mr.Ruben. I went on a Saturday at ADCB near sharaf DG branch and have seen one man handling multiple customers l. Very honest genuine and service oriented. Keep it up Ruben and ADCB

You suppose to give priority for the customer parking but your parking is only for your staff. Check your signage its for customer.

Ruben has provided execellent and very pleasing support we are really happy to have a relationship office like him

Mahmood was amazing person who helped me out with the cheque book instantly. And wow I was amazed withe the quick service that adcb provides!!! Amazed totally.

Ruben was excellent went right into action. Very critical listening and understanding skills. Kudos!

I went to the bank and I was very impressed with the customer service especially trushali she was very polite and very good with everything

East or West ADCB is The Best 😊✌️ Ms. Dias the virtual assistant & Mr.Mohd at desk we’re so comfy reps.. 🎊✌️

Every time I travel, I make sure to stop by Emirates NBD Exchange in Terminal 3. It gives me peace of mind knowing it is conveniently located and always available when I need it before a flight. What makes the experience even better is Ashraf Mostafa. He is always welcoming, helpful, and serves customers with a genuine smile. The process is always quick, smooth, and professional, and his positive attitude is something I have come to associate with the start of many of my trips. A special mention as well to Josephine, who is always friendly and helpful whenever I visit. Great location, excellent service, and outstanding customer care. Highly recommended

Many thanks to Fathima for her prompt assistance and efficient handling of my bank statement printing request. The transaction was quick and smooth, and her customer service was excellent. Great service overall.

Mr Mohamed Aly was incharge today…very soft spoken guy. Every words and information was very clear from him.Most important one the smile is priceless. Keep it up Mr Mohamed Ali.

I have very amazing service from Mr Ashraf in T3 ENBD branch. Very helpful

Had the pleasure to deal with Mr Ashraf mostafa who was extremely helpful towards my last minute teller requirements ! Greatest customer service

Awesome service and pretty practical with ENBD airport branch , grap a coffee finish your business in after work hours at airport then take ur car and leave beside don’t forget to check at the valet service at Buissiness departure on ur credit card and most of emirates cc may give you a free 1 hour service and at night shift you may Mr Ashraf and he would help u in all means

Ashraf Mostafa is exceptionally professional representative, thank you ! Wishing you success and prosperity InShaaAllah!

Excellent service received from Ms.Najma Yousuf. Very well she guided me through our the process and ensured service is completed. Great Customer Service..Thank you so much

Ahlam she is very good with customer. When I come and explained my problem she help me and do for me in my mobile I am so happy for her service really she doing good job

Excellent and very classy and fast treatment, especially from the employee Mona Al-Mubarak, she was very cooperative, quick in completing the transaction, and keen to provide the best service with kindness and respect. My experience with it was excellent and reflects a high level of customer service. I wish her continued success

Dear Team, I recently visited the Emirates NBD Al Fahidi branch for mobile banking services and activation of the app. It was a great pleasure to have all my queries resolved smoothly and efficiently. I would especially like to appreciate Ms. Ahlam, who assisted me throughout the process. She was extremely helpful, patient, and professional, and ensured everything was completed without any hassle. She is truly a great asset to the bank, and I wish her all the very best in her career. Once again, thank you, Ahlam, for your excellent support. Best regards, Harish Bhatia

I had an exceptional experience at the Emirates NBD Al Fahidi Branch, and I would like to sincerely thank Ms. Najima for her outstanding support. I was dealing with a very urgent and stressful situation, trying to obtain a bank balance certificate for MOFA attestation. Unfortunately, my experience with other branches was difficult and unhelpful, which caused significant delays and stress. However, everything changed when I came to this branch. Ms. Najima was highly professional, knowledgeable, and truly committed to helping. She took full ownership of my case, guided me through the entire process, and stayed in constant communication to ensure everything was completed correctly and on time. Thanks to her dedication, I was able to receive the required document within the deadline, which was extremely important for my family. This level of service truly stands out. I hope Emirates NBD recognizes and values employees like Ms. Najima , she represents the bank at its best. Highly recommended branch. With appreciation, Anastasia ✨

Bad experience with this branch, even after being a priority banking member my token was called I waited more than 30 mins for my turn. I don’t see a point of token system if it is not being followed. Customer service desk was too bad. They treated really bad with me. Would recommend to shut the branch if customer isn’t valued or treated well even at the customer care. We don’t appreciate this behaviour at all. Highly recommend the branch manager to take necessary action against this behaviour of customer care.

The Emirates NBD ATM location usually has too much crowd, even though they have four machines installed. The waiting time becomes long, especially during peak hours. The machines work fine, but the queue management and space arrangement could be improved to make the experience smoother for customers.

I had a wonderful experience at Emirates NBD DUBAI MALL BRANCH Although I had to wait for quite some time, it was absolutely worth it because the team took the time to carefully understand my situation and helped resolve my issue. Thanks to their dedication, I was able to keep my bank account instead of having it closed. A special thank you to the branch manager for the excellent leadership and to all the tellers and staff who assisted me with so much patience, kindness, and professionalism. They made me feel valued and genuinely cared about finding the best solution for me. Excellent customer service like this deserves recognition. Thank you, Emirates NBD Dubai Mall Branch for going the extra mile. I truly appreciate all your help and highly recommend this branch to anyone looking for friendly, professional, and customer focused banking service. THANK YOU YASMINAAAA YOUR SO FRIENDLY

I have been to 4 different branches across Dubaiand Mr. Felix, the assistant branch manager, provided me with the best service I have ever received over the past 10+ years banking with ENBD. His clarity, effort and patience to understand my situation was unparalleled. I greatly appreciate his assistance and from now on, will recommend that everyone I know visit the branch to speak with him for any questions or clarifications. Thank you for your wonderful service, Mr. Felix.

Super thank you to ENBD Dubai Mall Branch for helping me resolve my account issue.🙏🙏🙏 A special thank you to Ms. Jamila. Not only she have a beautiful smile, but she also has a beautiful heart. 💜 My sincere appreciation as well to Felix and Noemi for their outstanding customer service and support. You truly are superstars!🌟 Thank you all, and God bless you.🙏🙏🙏

«Seema Pandey»! Can Not Thank You Enough!!! ENBD You are So0o lucky to have such wondeful humenbeing! She performed an outstanding service with a great smile on her face and a dynamic positive energy that will make you feel so speacial and happy! She didn’t only help me with what I came for but also went alllll the way and help me with much more! Explaining everthing for me simply and happily! I did not feel the time there because of her amazing job!! What ever I say is really not fair or enough for the kind of service she provided! I have been dealing with ENBD since 22 years but i have never ever witness this kind of high level service!!!

I had a very pleasant experience at the ENBD Dubai Mall branch, thanks to Mrs. Noemi Tiatco. She is a soft-spoken, polite, and professional staff member who genuinely cares about helping customers and fulfilling their requirements in every possible way. Even though I visited the branch after 7:00 PM, she provided quick and efficient support and ensured that my work was completed without any hassle. Her hospitality, patience, and positive attitude made the entire experience smooth and comfortable. I highly recommend anyone visiting the ENBD Dubai Mall branch to seek assistance from Mrs. Noemi Tiatco. Her excellent customer service and dedication truly deserve appreciation.

My wife and I had a wonderful and pleasant experience with the team at Dubai mall branch. Muna and Noemi were quick to help us update our records. We were then transferred to the assistant branch manager Waseem who welcomed us with a very professional matter and fashion. Asked us if we wanted anything to drink. Extremely professional and we are happy that we chose Dubai mall branch and we will keep coming back because of Muna and Noemi. Many thanks to Waseem for finalizing and completing all that needed to be done during our visit.

I would like to express my sincere appreciation for the outstanding service provided by Hawra and Walid at ENBD Bank Dubai mall. Both of them demonstrated a high level of professionalism, efficiency, and genuine care throughout my experience. Hawra was incredibly attentive and patient, taking the time to clearly explain all the details and ensuring that I felt comfortable with every step. Walid was equally impressive, offering prompt assistance and going above and beyond to resolve my queries and effectively. Their friendly attitude, strong knowledge, and dedication to customer satisfaction truly set them apart. It’s rare to encounter such a supportive and well-coordinated team, and they made my banking experience smooth and stress-free. Thank you, Hawra and Walid, for your excellent service—I highly recommend them to anyone visiting ENBD DUBAI MALL.

The staff at the Emirates NBD is very helpful. They assisted us with our credit card issue and guided us patiently. Thank you.

I had a fantastic experience at the ENBD Silicon Central branch thanks to Mohammed Zeina. I visited to exchange USD to AED, and he made the entire process smooth, quick, and completely hassle-free. Mohammed was extremely professional, knowledgeable, and genuinely friendly. He took the time to explain everything clearly and ensured I was comfortable throughout the transaction. It’s rare to come across someone who combines efficiency with such a positive and welcoming attitude. Customer service like this truly stands out—he’s a great representative of the bank. Highly recommend visiting this branch and asking for Mohammed if you need any assistance!

I had what every customer wants to experience at Emirates NBD in Dubai Silicon Oasis, thanks to Khadeejah Mohamed. I visited for some administrative banking services, and she made the entire process incredibly smooth and stress free. She was kind, professional, and genuinely helpful from start to finish. Everything was handled quickly and efficiently, with a calm and quiet atmosphere that made the visit even more pleasant exactly what you hope for when going to the bank. As a thoughtful touch, I was even offered a beverage while being assisted. Khadeejah truly went above and beyond to ensure a seamless experience. Highly recommended the branch in Dubai Silicone Oasis.

Ramla from the teller service has been lovely all throughout . Her warmth and solution oriented approach is the reason I had such a great experience. Daisy too, has been patient enough to handle my multiple requests, with the same diligence. In a nutshell, Supportive and helpful staff, even greater atmosphere.

Visited NBD Silicon Branch today and had a very pleasant experience. Daisy Fatima was very helpful, patient, and accommodating from start to finish. She made everything easy and stress-free. Thank you for the excellent customer service. Keep up the great work!

I was about to express my pain and vent out how ridiculous this branch is, but then realized that there are tons of other negative reviews which must have never yielded anything. My only point is PLEASE SHUT DOWN THE BRANCH if you are either incapable of addressing the demand or disinterested in streamlining your operations. I am writing this review during my third visit without any result, as it is so ridiculous that your employees do not even call out for next token number through digital and informed us that the digital token is irrelevant and they will manually call us out based on their remembrance! Which year is this? And do you even remember to maintain the standards this city has been trying to live up to! Pls shut this branch!

I came here for lunch to celebrate my birthday and had a lovely experience. I had visited before for dinner, but I really enjoyed the lunch atmosphere—it felt fresher and more relaxed. Great food, excellent service, and a very warm welcome. I’ll definitely be back!

I’m pleased to acknowledge the excellent service provided by Ms. Lubna. She handled my request with remarkable professionalism, efficiency, and care. Her ability to address matters promptly while maintaining the highest standards of customer service is truly commendable. I greatly appreciate her assistance and would like to thank her for representing Emirates Islamic Bank with such excellence.

I had an outstanding experience, and a big part of that was thanks to Rashed Omer. His level of professionalism, attention to detail, and genuine care for customer satisfaction truly stood out. From the moment I arrived, he made sure everything was handled smoothly and efficiently, going above and beyond to provide a VIP-level service. Rashed was not only knowledgeable and responsive, but also incredibly respectful and welcoming, making the entire experience feel premium and stress-free. It’s rare to come across someone so dedicated to excellence, and it honestly made a lasting impression. He absolutely deserves the highest recognition for his efforts. I would highly recommend him to anyone looking for top-tier service.

I would like to express my sincere appreciation to Farhad for his outstanding assistance in opening my savings account. He was highly professional, patient, and knowledgeable throughout the entire process. Farhad took the time to explain all the account features clearly, answered all my questions promptly, and ensured that the account opening experience was smooth and hassle-free. His friendly attitude, excellent customer service, and attention to detail made a very positive impression. Thank you, Farhad, for your support and dedication. It was a pleasure dealing with you, and I truly appreciate your help.

My dad, Mehrdad and I were highly pleased with Mr Khalid Al Zahid’s assistance. He provided us with great professional and accommodating service. We also appreciated the assistance of Mr Inam and Mr Syed at the front desk. We are new to your bank and are very happy to have you as our main bank.

Amazing service with great people. Lubna and Al Anoud were super helpful!!!

Ms. Lubna was very professional, friendly, and supportive. She provided excellent service, paid attention to details, and ensured a smooth experience throughout. Highly recommended. Thank you for your outstanding work!

Special thanks to Mr. Dhanushka Krisgantha, Mr. Syed, and Mr. Imam for their excellent service and professional support. They were always polite, helpful, and made the whole process smooth and comfortable. Really appreciate their positive attitude and customer care. Highly recommended branch and team!

I visited the bank today to update my details and open a new account, and I had an excellent experience. Huzoor was very professional, helpful, and efficient. He assisted me throughout the whole process and completed my transaction quickly and smoothly. His attitude was friendly and respectful, and he provided outstanding customer service. Thank you, Huzoor, for the great support and excellent service! 🌟

My experience with DIB Auto Finance was extremely disappointing. I applied for an auto loan and submitted all the required documents. The bank verified my documents and initially approved the loan process. However, during the final signature stage at the branch, an Assistant Branch Manager made incorrect entries in the system and, as a result, my application was cancelled. I have been following up on this loan for 22 days, investing considerable time and effort. Unfortunately, a mistake made by a bank employee led to the rejection of my application. I was also informed that I am now unable to reapply for the same loan through DIB, despite the issue not being caused by me. I expected a higher level of professionalism, accuracy, and accountability from the branch staff. This experience has caused significant inconvenience and frustration. I hope DIB reviews this matter seriously and improves its internal controls to prevent other customers from facing similar situations.

Fast and efficient service from start to finish. The customer support was extremely helpful, professional, and responsive throughout the entire process. A special thanks to Bedoor AlAli for the outstanding assistance and excellent customer care. Truly appreciated!

Hi , the branch is good and easily accessible. And generally not very busy . Meera at the teller counter is friendly and fast.

I’ve been using DIB since 2017, one of the best bank in UAE , with big support of Mr» Fayaz Aziz» , really he helped me A lot.

Professional service. Rhank you Bedoor you were very helpful.

Good service, Is a good service but need to be more fast…