Best information kiosks in Dubai: find options near you

The guy so rude. He don’t know how to speak with the client. He is offering me some more SIM cards which is I don’t want. When I refused his offer he was shouting with me. Fast time I face like this in du shops. Omg. Please it will be bad reputation for du company. When I asked him he even don’t want to say his name or id. But he asked my id when I took the picture. Even he threatened me he will call police. I told him I will wait for the police call them. Because I want to also let them how you people serve the customers.

I visited this du store recently and had a less than satisfactory experience, particularly while dealing with Abdul Rahim. The interaction felt unhelpful and the service did not meet expected customer service standards. It also took longer than necessary to resolve my request due to limited guidance and support.

Thankyou you Mr adel. I really appreciate your help to get my number back

Kudos to Muzammil from Madina Mall for the utmost customer service. Thank you for updating the details. He is very approachable.

I had a great experience with du Telecom. Shamal assisted me very professionally, was very friendly, and took the time to understand exactly what I needed. He offered me a really good deal that perfectly suited my requirements. I truly appreciate the excellent customer service and smooth process. Highly recommended!

I would like to sincerely thank Muzammil Mifthaz from DuCare – Madina Mall branch for his outstanding customer service. He is extremely helpful, supportive, and very patient. He responds quickly and is always available whenever needed, which truly makes a big difference. Muzammil takes the time to listen, explains everything clearly, and genuinely cares about helping customers. His professionalism, positive attitude, and dedication reflect very well on DuCare. Highly recommended — DuCare is lucky to have someone like him!

Thank you suchi for your help and thanks for your manager he is great person

I had a great experience with Abdul Nabi at Du. He was very professional, friendly, and extremely helpful. He explained everything clearly, answered all my questions patiently, and made the whole process smooth and easy. Excellent customer service and a great attitude. Highly recommended!

I just visited the store to replace my sim card The team was very supportive and professional Recommend it 👌

I was attended to by Mr.Kherwin David on matters related to my DU Landline. His service standards were really of high quality. I was really impressed with his ability to interact, decipher and attend to my requests. DU is indeed fortunate to have dedicated employees like Kherwin in their organisation.

Probably one of the worst customer experiences I’ve ever had. Firstly, the store showed that it closed at midnight. When we arrived at 23:30, no one was there. After around 20 minutes, Mr. Mathy or Medhi (something similiar)arrived and seemed very unhappy to see us. He said he couldn’t help because the store was closed, even though it was still before closing time. Instead of trying to assist us, he spent most of the time giving excuses about needing to leave. After we insisted that we needed support to upgrade our TV package, he briefly opened the website and showed the available packages, but without offering any real assistance or customer support. He also stated that there were no discounts available, which was incorrect, as when we later contacted the direct support line, they immediately offered us a discount for the upgraded plan. Overall, very disappointed with the customer service and the lack of willingness to help customers.

I had a major issue with a new du home WiFi newly activated, Mr Kherwin promptly asssted me in all the solutions available very professionaly. Highly recommended to open account with them personally and not throw online du agents.

Mohamed was amazing. Great and very quick service. Best Du support I’ve had since I joined 3 years. Thank you!

The employee Mehdi should be ashamed of refusing work to the customers. Lying to customers regarding SIM card availability, the rudeness and the lack of help is astonishing. Watching movies on his mobile phone is more important than taking care of customers. The Filipino staff is very helpful though. Beware Du team, your kiosk is empty right now and nobody assisted me.

Extremely cool environment to learn and grow your skills. Panashi a start up IT firm is expected to fulfill and automate all your manual needs and enables digitization covering its suite of various software solutions and tailor made applications to meet the needs of customer requirements.

Plz don’t go to this location if u want to make any payment. THIS IS JUST A MAINTAINCE COMPANY FOR SUCH MACHINES.

Great people to work with, they have a good team of designers, and Mr. Shebeer was so helpful and resourceful..

User friendly & very innovative technology

Great quality self-service kiosk machines from Panashi FZCO……….

very good company, their self-service kiosk designs are trendy and impressive

Great quality self-service kiosk machine from Panashi FZCO. Very satisfied.

Everything what I expect was in this happiness center. It was so fast. I was done in at least 30 minutes. Not even VIP service thank you so much. 🙏🏽

I feel very good and it was easy. I really appreciate that there are many conveniences through this machine. My license was renewed very simply and quickly. No long lines, no waiting, no problems.

Super convenient, well organized, clean office. Easy to use smart kiosk. driving licence in 5 min.

Asmaaaa is one of the best employees at this place. She provides excellent customer service and is incredibly patient and professional. She truly makes the experience pleasant and welcoming.

Very well maintained organized RTA office! All your job related to RTA will be done in a few minutes while you relax on comfort of waiting sofa. Many counter to attend your request so waiting time is very minimal. Ticket queuing will help a smooth service transaction. I got my IDL from here in less than 10 minutes.

Dear RTA Team, I would like to formally raise a concern regarding my recent Golden Chance driving test. During the test, the examiner failed me for reasons which I believe were not correct: 1. At the beginning of the test, as we were leaving the test center, the examiner suddenly braked and claimed I had not checked before entering the road. I had, in fact, performed the proper checks before moving. 2. The examiner reported that I did not respect traffic signs. This is not accurate, as I carefully followed all road signs throughout the test. 3. Additionally, I was marked down because another passenger in the back seat was not wearing a seatbelt. I had already verified all passengers’ safety before starting, so this situation was beyond my control. I feel that this assessment was unfair and does not reflect my actual driving performance. I kindly request that this case be reviewed to ensure fair evaluation practices are maintained. Thank you for your attention and support. Best regards,

Extremely multifunctional. Can access wide variety of services, from utility payments, to car fines, even top up phone card or purchase apple / playstation credits.

Excellent experience at RTA Kiosk Al Tawar Dubai! Renewed my driving license within minutes without any hassle. The entire process was smooth, fast, and extremely user-friendly. Truly impressed by the smart services and efficiency provided by the Dubai Government and RTA. Dubai continues to set a great example in making public services simple, modern, and convenient for residents. Highly recommended!

RTA Smart Kiosk, Al Twar, is one of the most convenient place to get physical copies of driving License, mulkiya etc. It is super quick and easy. And its completely FREE. I would definitely recommend this. There is paid street parking available too.

Very very excellent service 👌 My License Renewed within 5 minutes

Two machines, conveniently placed with a separate entrance at the side of the building accessible 24/7

Excellent service, hardly takes 10minutes to renew the license. Dubai leading from the front in automating the services.

I had a very satisfying experience at the RTA. The staff were helpful and efficient. Keep up the great work, Dubai government

Excellent experience it was really quick and easy

I went here to post a postcard to India. The postage to India costs 3 AED. You will get the stamps at the Kiosk. The staff was very helpful in answering any queries and will direct you to the shop which sells postcards if you already don’t have any. The kiosk is located in the Lower Ground near Miniso. Ask for directions or use the touch screen (placed at different corners in the mall) which will show you the directions.

I came here to convert my driving license to an international license. Unfortunately, the service was very disappointing. One staff member named Rabia was very rude and kept stopping the process unnecessarily. He does not know how to speak properly with customers and his behavior was very bad. When I asked questions about the process, he could not explain anything clearly. Customer service should be helpful and respectful, but my experience was the opposite. I hope the management will look into this and improve the service.

I visited the NXN kiosk at Dubai Mall to send documents. The staff member was on a personal mobile call and made me wait for a long time. When he finally attended to me, he was very aggressive and spoke rudely. This is very unprofessional behavior for a company that handles important nationwide documents. I hope management looks into this.

I would like just to thanks Mr rabie for all the he is help and explaint all the service about Nxn Thank you so much with ur professional service at least right now I have idea about Nxn and all .thanks All I aprreciat ,

Excellent service. Unmatched prices to around the Globe destinations. A real blessing for Downtowners! Friendly staff especially Mr. Prabhudas and Mr. Rabiya. We have been here from DAY 1 this kiosk started. I hope this will be a motivation for EMS to start a post office in downtown.

Excellent service, curtesy of staff Mr. Jammal he is doing a perfect service and he did to serve us in a nice manner

They didn’t complete the form as I had written, which resulted in all of my items being inspected by customs, and I had to pay a fine. Customs issued a strict warning. Who should be held responsible for this? I clearly listed the item names and their values, but the post office staff arbitrarily shortened the descriptions or failed to declare them properly. I’m extremely upset. Every form filled out at the post office serves as a declaration for goods entering the country, and it must be completed accurately. This kind of error stems from the outdated practice of having to fill out forms in person. I’ve traveled to many countries, and in most cases, customers fill out forms themselves via QR codes or online platforms and submit them electronically.

Good service ,good hospitality

So happy to share that here they are providing best service..!

Good service and wonderful hospitality ♥️👌

Good service

Excellent service……

Good service

Excellent service

good i went go add my number bodim and pay its easy to pay

Every day more then 20,25 our(al barary motor cycle rental )desert bike riding park visit Our customers enquiry about recharge & payment kisok machine.please place one machine our park.

This is not the first time this has happened to me. I have purchased UC from here three times before and I had to wait two, three, three days.I have to wait three days for my UC.You need to improve the performance of your machine. Very poor service

Good 👍

It took 100 Durham gave no change rip off

Very simple service to collect driving license

It’s good

Had a great experience at RTA Kiosk super quick and very user-friendly. The process was smooth, instructions were clear, and everything was done in just a few minutes. Really convenient option if you want to avoid waiting in long lines. Highly recommended for fast and hassle free service!

Among all services under dubai government rta is least technically updated, recharged monthly pass in my combo nol card, when they introduced new buses, all old bus nol database is altered,deleted all combo card nol details Now customers with these card have to give extra money apart from already paid 350 aed No solution when contacted customer care number When applied for refund they refund only half money Really disappointed 😞

Such an excellent service, I renew the license and got the printouts Within 3mins, This is the one country that has proven the developments always,love you UAE.

This service center needs to be satisfying customers..customer care very poor and attending counters and interactions with customers are not on Happy mode.. 100% needs attitude chnage and prioritize customer happiness! Thankx to heraing us!

I renewed my vehicle registration and printed my card on a Saturday afternoon. The kiosk is available 24 hours even if the office building is closed. The kiosk has options for cash and card (physical / tap) payments. The entire process was over in a few minutes. So convenient! The only thing about going on a weekend is there is no parking at the building – you can park at the nearby gas station and walk it.

Great RTA Service,with in 3minutes my car renewal done and printed Registration card and sticker on my hand especially in mid night.24hrs service!Wow Great smart Dubai.👌🖕👍

I just printed two car licences and renewed my driving licence in only 10 minutes. Thank you, RTA!

I visited RTA office and i had an amazing experience.Ms Asma Shambal, Mr. Yousaf Ahmad and Mr. Ali Hassan are so helpful. Specially Mr. Yousaf guide me so well as i wanted convert my license to International driving licence he told me how to do online. Highly recommended its open 24/7 very friendly people mashallah

I have been at this kiosk to print the renewed license after paying from online. it was not crowed at all, just need to enter the reference no. process will just take 1 minutes. if you are paying at kiosk it is going to take 2-5 minutes. park your car at carparking it will be free for first 20 minutes.

Smart kiosk center is open 24/7 . Works smoothly. Center ambience is top notch

After I pay cash and take my license very quick and faster

I just renewed my car today, everyone is helpful specially the one who guide me in the machine if all documents and electronic insurance is Ready it will take a couple minutes to renew you might get a free parking from zabeel park less than 20 mins it’s free , since my insurance policy was delayed 20 mins. I need to pay 10 DHS in the parking. This area is convenient and 24/7

Very great service, Hind Arab was very helpful and guided me through the process to transfer my German license easily. I was able to keep my German license for when I travel to Europe. Thank you so much!

Very efficient and extremely helpful staff Just took about 10 mins to collect my DL (Renewal) Card and Vehicle Registration Card (Renewal) Keep up the excellent work