Novotel Dubai Al Barsha

Excellent stay at Novotel Dubai Al Barsha! The room was clean and comfortable, and the breakfast was delicious with a great variety of options. A special thank you to Heshani for her outstanding service, friendly attitude, and warm hospitality. She made our stay even more enjoyable. Highly recommended! 😊

We had a wonderful 2-night stay and a truly great experience from reception to housekeeping and the restaurant team.A special thank you to Tarun & Yoon at the Front Desk for their warm hospitality and assistance.To the 365 Breakfast Team Vipin, Biak & Harriet. Thank you for the excellent service and care throughout our stay.A big appreciation as well to Sonika & Yash at Flying Elephant for making our dining experience so enjoyable.Special thanks to Sandeep from Housekeeping for keeping everything perfect and comfortable during our stay.We truly felt welcomed and well taken care of throughout our visit.We will definitely be back soon. Thank you once again!

the bbq night was superb! food is very delicious. you must try their brisket and banana bread! while the pool bar was lively. i liked the karaoke and music played that night. their staff, like beatrix was so hospitable and smiling all the time. she is very nice. 10/10 experience.

Excellent stay! The hotel is in a great location, just a short walk from the metro station, making it very convenient to get around. The rooms are clean, comfortable, and reasonably priced. The staff are welcoming, friendly, and always smiling, providing excellent service throughout our stay thanks to Ms. Nour. It's also a wonderful choice for families with children, thanks to the dedicated play area. I would definitely recommend this hotel and would be happy to stay here again.

It was an amazing experience! The hotel looks beautiful and offers a great atmosphere. We visited Flying Elephant for dinner with friends and were absolutely impressed. The desi food had a unique and creative presentation style, and the taste was truly top-notch. A special mention to Chef Sandeep, who was incredibly kind and took the time to explain each dish in detail. Sonika was also very attentive and made sure we were well taken care of throughout. Highly recommended!

We had a wonderful 2-night stay and a truly great experience from reception to housekeeping and the restaurant team. A special thank you to Tarun & Yoon at the Front Desk for their warm hospitality and assistance. To the 365 Breakfast Team Vipin, Biak & Harriet. Thank you for the excellent service and care throughout our stay. A big appreciation as well to Sonika & Yash at Flying Elephant for making our dining experience so enjoyable. Special thanks to Sandeep from Housekeeping for keeping everything perfect and comfortable during our stay. We truly felt welcomed and well taken care of throughout our visit. We will definitely be back soon. Thank you once again!

The customer service at this hotel was one of the worst experiences I have ever had. When I arrived for check-in, I approached the receptionist and asked her to look into my booking. Instead of assisting me immediately, she asked me to wait while attending to other tasks. I was the only guest at the check-in area, and there were two reception staff present. One of the staff members answered a phone call and spent several minutes on it, even though another receptionist was available. After the call, she continued with other tasks while I was still waiting. I was carrying several bags and personal belongings, yet there was no acknowledgment, apology, or effort to assist me promptly. What made the experience even more disappointing was that I observed other guests being greeted and assisted in a much warmer and more attentive manner. While I cannot know the reason for the difference in treatment, it left me feeling overlooked and uncomfortable. As a paying guest, I expected to be treated with the same level of courtesy, respect, and professionalism as everyone else. Although I proceeded with my stay, the check-in experience created a very poor first impression of the hotel. The lack of professionalism, attentiveness, and customer care at the reception desk significantly affected my overall experience. I hope management will review this matter and provide additional customer service training to ensure that all guests are treated with equal respect and attention.