Hyatt Regency Dubai

My stay at the hotel was absolutely exceptional from start to finish. The staff were incredibly welcoming and attentive, making check in smooth and effortless. The room was spotless, beautifully designed, and very comfortable, with great attention to detail. The bed was especially comfortable, and the amenities provided made the stay feel luxurious. I would like to express my gratitude to Receptionist Mr. Afzaal, Chetna. I also want to thank the concierge team, including Yasir, Khaoula, Deborah, and Tirtha, for their exceptional hospitality.

Dear Management Team, I am writing to express our deep disappointment regarding our stay, which began today, May 27th. Based on the direct recommendation of your reservation team, we opted for the full board package. During our booking conversation, we were explicitly assured that two restaurants would be available for our meals. However, upon arrival, we discovered that one of these restaurants is closed. This completely contradicts what we were promised and leaves us with highly limited options. To make matters worse, the dinner buffet tonight was incredibly disappointing. There was a severe lack of variety, failing to offer appealing choices for adults. Furthermore, despite this being a family stay, there was no kid-friendly menu available. We chose the full board package for convenience, but the reality has not matched the expectations set by your staff. We expect the service and variety we paid for, and we would like to know how you intend to rectify this situation for the remainder of our stay. I look forward to your prompt response.

⭐⭐⭐⭐⭐ **Excellent Stay at Hyatt Regency Dubai**I stayed at the **Hyatt Regency Dubai** in a King Room from **June 17–18, 2026**, and had a wonderful experience.The room was spacious, clean, and very comfortable, with a large bed and all the amenities needed for a relaxing stay. The hotel staff were professional, friendly, and always ready to assist. Check-in and check-out were smooth and efficient.The location is convenient, providing easy access to major attractions, shopping areas, and transportation. The facilities were well-maintained, and the overall atmosphere of the hotel was welcoming and luxurious.I highly recommend this hotel for both business and leisure travelers and would be happy to stay here again in the future.

I had a pleasant stay at the Hyatt hotel. The overall experience was very comfortable and enjoyable. The reception staff were especially supportive, friendly, and welcoming, which made the check-in process smooth and hassle-free. The dining area was good, with a nice selection of food, though it tended to be a bit crowded during peak hours. Despite that, the quality of service remained satisfactory. Overall, it was a great stay, and I would definitely consider visiting again.

Nice atmosphere. neat and clean rooms with a beautiful city and corniche view. service from all the staff is commendable. especially Ms. Chetna was very helpful throughout the process. clear water into the swimming pool. Ice rink experience was cherry on the cake. overall had an amazing stay with family. value for money. Thank you team HYATT.

Amazing stay at Hyatt Regency! This was our second time visiting for a staycation, and it did not disappoint. The room was clean as always, and we were allocated a room on a higher floor with a beautiful creek and city view—absolutely worth it. Pranay, who handled my booking, was very helpful and accommodating throughout the reservation process. A big thank you to Ram, the bellman, who was friendly and helpful during both check-in and check-out. Saranapala was very helpful in assisting us with the TV, and Mohamed from laundry went above and beyond—despite giving my laundry quite late at night, he made sure everything was ready before we checked out. Since we had club lounge access at The Kitchen (restaurant), we enjoyed the experience even more—everyone there was friendly, welcoming, and attentive. Special mention to the F&B team—Amit, Ramji, Nawaz (the chef who prepared the eggs), Shudham, and Shashank—for their excellent service. The spa team were also friendly, greeted us warmly, and were very helpful throughout our visit. The reception team during check-in and check-out were also very friendly and efficient. Overall, a wonderful experience with great service from all staff. Definitely will return!

We checked in at 5:15 pm and went for dinner at 6:30 pm. We had purchased a full‑board package at the hotel. However, the restaurant host came to our table shouting that he had checked and, since we were not club members, we would be charged 110 AED for the buffet. I said nothing so he could verify the facts. When he realised it was indeed a full‑board arrangement, he returned with the menu. The food on the buffet was below standard – soup was served cold, and when we pointed it out, the staff said, "Oops, we forgot to switch on the hot plate." My 7‑year‑old daughter picked up a piece of watermelon and was told directly (not to me or my wife) not to taste anything from the buffet because it was "for club members only." That communication should have been with the adults, not a child. The dessert on the buffet was off / spoilt. When we informed them, they removed it from display, then came back to say, "As per the chef, it is not spoilt – yoghurt tastes like that." This is very unlike Hyatt service and hospitality. We had paid for two nights, full board, but left the hotel within three hours of checking in. The only positive: the reception staff were great and very hospitable. I expect far better from Hyatt. Save yourself the the disappointment.