Spotii DMCC

To be honest, it’s not always perfect. My family and I have experienced a lot of glitches with our accounts creation and credit limit. What I like about them is their support and customer care service. Tried them over the phone and on live chat, both helpful. Rebecca for live chat is very easy to talk with, on point and delivers solution in a timely manner. She didn’t waste my time, unlike other support I know from other companies. For her I give Spotii a 5 star.

I faced an issue few weeks ago wherein i was trying to buy from a perfume shop and when i wanted to use spotii to make installment for the payment, it kept on saying that not approved because of the limit. I raised the concern to the customer service but she gave me an answer which did not make any sense at all. So i sent an email explaining my complain and few minutes after Ms. Cherry called me and assisted me perfectly. After few days, they were able to fix the issue in my account and I was able to process my order from the perfume shop.

Fast service, i sent them an offline message because it was Sunday. They addressed my concern quickly and solved the issue in 1 or 2 hours. Looks like they updated their app and was not aware of uploading the Emirates ID and linking my bank account. Thank you Nimfa for your assistance.

TOTALLY NOT RECOMMENDED. If There is less than ZERO i would rate them. Really unprofessional service and CS they don't listen or try to resolve an issue but they are only just a recorded message they just repeat without understanding what they talk about. I have unfortunately done 2 transactions with them and gave different card number for each transaction. As per their own silly messy system we have to select a default card!! so i was forced to select one. And unprofessionally they decided to deduct all instalment for both transactions from only one card!!! And they claim that the system use only the default card. I have called many times and tried to speak to someone who understand in this business but unfortunately all CS agent who replied are unprofessional and i asked to speak to a manager who never called back. Now they tried to deduct the correct transaction from correct card but not enough funds after being 2 month doing messy transactions!!! I used TABBY and POST PAY they never mess transactions like this SPOTII does. NEVER TO USE THEM AGAIN

I haven't recieved my package yet, but i would like to thank your company personnel at the customer services division for her excellent support. Your customer care executive, Ms Cherry took care of all my queries in a jiffy. Ms Cherry was extremely attentive and she listened to all my concerns with a great deal of patience. She also ensured that I received all the information regarding the I.T glitch. She has a caring approach and she is a true professional. Please accept my gratitude towards her and once again I would like to commend Ms Cherry for her professionalism and superlative skills.

I left a review here one month ago on the late payment process and how no one notified me of the payment and then I was charged for not paying on time. A customer service representative called me and apologized asked me to take down the comment and said the money will be refunded. It has been 3 weeks, my installment is due tomorrow, I have not been notified of this and to top it off I haven’t received my money back. I highly recommend using Tabby over Spotti. Tabby notifies its user on payments unlike Spotti ** addition: no, I did not receive an email to notify me. Spotti team had also been spam calling me for the past month, respectfully do not ever call me again 🙂 And yes after this review I have received my refund.

At first, i really got frustrated using spotti for purchasing stuffs, i have tried *Nth number of times to get it done yet it is constantly getting rejected. I have called on so many times to their customer service hotline and my concern is not getting resolved until finally, i was able to speak with Mr. Daoud Hanchi of their CS team. He was extremely patient with me as im in raged and made sure he was able to assist and resolve the issue.Kudoos and keep up the good work sir. Now on my 2nd purchase through spotti and it works smoothly for me. Will definitely recommend spotti To my friends 👌🏻More power Spotti team!