STS Group

Very disappointed with the school bus service today. My wife and our child waited outside our house for a long time, closely monitoring the app as instructed, only to find out that the bus had already passed without any clear notice. This lack of proper communication caused unnecessary stress, especially considering my wife had to arrange a taxi last minute just to make sure our child got to school on time. I understand that delays or issues can happen, but better coordination and real-time updates are essential, especially when families rely on this service daily. I hope the management can address this gap in communication and improve the reliability of the system moving forward.

Extremely disappointing experience. As a parent paying for this service, I expected at least a basic level of support and professionalism. Unfortunately, Bhaskar Balaraman did not make any effort to assist during the transition to another place. There was no initiative, no guidance, and no sense of responsibility. It felt like our concerns were completely ignored. What’s most frustrating is the lack of empathy and cooperation. Parents rely on this service for support, especially during important changes, but the response we received was unprofessional and dismissive. I hope the management takes this feedback seriously and improves both their customer service and communication. I would not recommend this service based on my experience.

Extremely disappointed with this bus transportation service. The route planning is completely unreasonable. It operates more like a public bus than a school bus. Children are picked up from multiple areas in opposite directions before reaching Muweilah, resulting in nearly 2 hours of travel in the morning alone. Despite repeated emails requesting route optimization, we only receive the same response stating we will try to optimize the route next academic year, while routes keep expanding and pickup times get earlier. There will be no proper communication during delays, and the bus tracking system often doesn’t work, leaving parents worried. Our children are spending over 3 hours daily commuting, which is seriously affecting their well-being. Very poor service and no real solutions despite multiple complaints.

I am disappointed with the way our KG1 child’s transport request was handled. We were repeatedly informed that there was no bus operating on our route and were asked to use a pick-up point that required us to walk a considerable distance with a young child. However, after our own follow-up and verification, we discovered that a bus was in fact operating in our area. Once this was brought to the attention of the transport team, a seat was eventually provided on that same bus after many mails and requests

Today I witnessed extremely reckless driving by an STS school bus near Al Quoz 1. This bus is responsible for transporting school children, which makes such behavior very alarming and unacceptable. A school bus carries dozens of innocent children and any careless driving puts their lives — and the lives of other road users — at serious risk. STS must ensure stricter monitoring, proper driver training, and full compliance with UAE traffic and child safety regulations. I hope the management takes this feedback seriously and takes immediate corrective action.

Month of December 2025 school was open for only 2 to 3 days. We sent our daughter by school bus they charged us for full month. We did not said anything thinking it's a term fee and we let it go. In 2026 entire month of march bus services were suspended due the current situation still they are asking for the fees to be paid for the month of March. Everyone is going through a tough time and they are least bothered, So we informed them to adjust the fees of March in April as we did not use your service for the bus. But as per the team of STS, it's a term fee we give service or don't give parents have to pay. It's not a big amount which cannot be paid but the way of asking money is completely inappropriate and totally unprofessional.

STS, Very disappointed with what happened today. My daughters (studying in GEMS school) have been using the school for the past 3 years. This afternoon, the bus driver misses our stop and drops my child 40 mins later. He takes the same route every afternoon. There is no change in the driver. It’s the same guy everyday. Whenever I try to reach the bus conductor, she never answers the call nor does she call back. Please train your staff on how to behave with others and stop lying on the face.