Udrive Car Rental | Rent for a Day, Week, Month

This is an entirely different story than just a rental or a regular mobility vehicle system, this one is more to getting your action, response or even support they are amazing from all aspects, regardless the hassle or the issues and challenges that arise, the experienced team are always ready to accomplish anything imaginable and wont quit until they know that they made it right and perfect as desired. 10/10 overall with extreme appreciation to Mr. Ali for the priceless service & accomplishment. Thank you Udriver loyal customer

I too the one day rental. It was really nice enjoyed it alot actually it was 137 plus 10 for unlocking. The only thing is you get only 150km limit then they charge you 2 Aed per extra km. That's where they get you, anyway you they gotta make some money somehow. Best way to use this is the 1/2 hour rentals those make sense,.if you gonna the longer rentals make sure to know where you going and add the km as your booking cause they do give you the chance

Very bad condition vehicle with full of ashes and smell .Also they say fuel is free but the tag will not work and they will not refund the amount and say it put in your wallet and within 1 year we have to use it . if we dont use it they will keep it and will not give our money back . very bad service. and charges are very high when we finalize the bill .

Excellent experience via using uDrive service as a tourist to Dubai. It allowed us to pick easily a car, enjoy the desert and put it back close to the Airport to minimize our last Careem fee. Excellent condition car, running like new, sufficient size enough to carry luggages. Will definitely try again and recommend 100%

Udrive is always providing the best customer service and responding very quickly. The team is always ready to assist anytime, which really makes the experience smooth and reliable. I would rate 5/5 for their excellent service! ⭐️⭐️⭐️⭐️⭐️ Just a small suggestion — it would be great if you could introduce a loyalty program for regular customers. 🙂 Thank you so much for your amazing service!

Previously, I booked a car for 2 hours and extra charges were deducted from my account. After I raised the issue, your team returned 44 AED to my Udrive account as credits. Since the deducted amount is usually refunded as Udrive credits, I had to book another car in order to use those credits. Today, I was in Dubai and had to remain here due to the current situation. However, when I contacted your team, I was informed that the car must be returned within the same emirate. If not I will be charged additional up to 400 AED to pick up the car from different emirate. When I reported the issue regarding the car’s condition, your team advised me to go to any service center and clean the car myself, and that the amount would be refunded later. My concern is: if I have to visit a service center and clean the car during my booking time, how will I be able to complete my work? The time spent at the service center will be counted within my booking period, which directly affects my schedule and causes inconvenience. Furthermore, due to these repeated issues, I have decided not to use this car service again. I have deleted the application from my mobile and closed my account. In my opinion, this service quality is very poor and places unnecessary responsibilities on customers. Additionally, deducting money from a customer’s bank account and refunding it as Udrive credits instead of returning it directly to the bank account feels unfair. The refunded amount should be credited back to the original payment method, not held as app credits. This practice gives the impression that customers are being forced to book again in order to use their own money.

Inaccurate Car Locations, Account Blocking, and Severe Inconvenience Dear Udrive Customer Support, I am writing to express my extreme frustration and disappointment regarding my recent experience with your service. I went all the way from Blaban Al Barsha to the Mall of the Emirates (MOE) just to book the nearest available car, a BYD Qin Plate # R 41782 Imagine the effort and willingness it takes to go that far, expecting that the car would be exactly where it was pinned in your app. I reserved the vehicle twice, totaling 45 minutes, and spent that entire time searching for it across B1 and other MOE parking areas. I was with my sisters and my 6-year-old niece late at night, expecting a smooth and reliable process. What makes this even more frustrating is that I was exactly on the pinned location shown in your app for both bookings, yet the car was not there at all. The location was completely inaccurate. We even asked security to trace the plate number within MOE, but there was no record of it. During this time, my reservation expired and my account got blocked, which added even more stress to an already exhausting situation. I contacted your hotline, and although the agent offered a taxi reimbursement (up to AED 35), I hesitated because I had already lost confidence in the accuracy of your system. I then tried to book another vehicle (plate number 94738) pinned near Gaelan Pharmacy in B1 — only to experience the exact same issue again. I was exactly at the pin location, yet the car was still not there. When I called again, I was finally sent the actual location, which turned out to be around 15 minutes away from where it was pinned. At this point, I was beyond frustrated. I spent almost two hours walking and roaming around late at night, covering nearly 10 kilometers, with a child — only to end up without a car. This is a complete waste of time and energy. I regret giving your service another chance, only for the same issue to happen again. To make matters worse, I ended up spending my own money on a taxi just to go home, without successfully booking any car at all. This experience was not just inconvenient — it was unacceptable. I urgently request that you: * Investigate and fix the inaccurate vehicle location system * Review and address the account blocking during active reservations * Provide compensation for the time, effort, and expense I went through At the very least, I expect a voucher, ride credit, or some form of compensation, especially since I still plan to book again later today for an important medical check-up and genuinely need a reliable vehicle. For your reference, I have attached photos as proof of my attempts to locate the vehicles and the discrepancies in their pinned locations. I hope you take this complaint seriously and respond with a proper resolution.