HomeBox - Oasis Mall, Dubai

It was the best experience with Rakshita, literally she spent more than 2 hours with me trying to find the best decorations for Ramadan Majlis. Her smile made my experience comfortable. Thank you Rakshita for all the help 🙏🏻🙏🏻

Very disappointing service. My bed delivery was scheduled for 3rd March but arrived on 6th March with broken and missing parts. The movers installed only half the bed and promised to return the next day, but no one came. I called several times and sent emails with photos, but there was no solution or update. The call center also had no information. Because of this, I haven’t been able to use my room for days, and till now I have no clue when they will contact me or deliver the remaining parts. Very poor service.

I’ve had a terrible experience with my order online The item was delivered with missing parts, and was left in my house open for a week. I contacted your customer service several times and was repeatedly promised a resolution, however the issue was not fixed each time I called it was like the first time I’m complaining and they promised from that day it will take 4 business days till I reached more than a week This situation has caused unnecessary inconvenience, delays, and frustration. I will never order online from here again , this order literally made me suffer and mess up my plans

I bought a dining table from Homebox which was supposed to be six seaters dining table and when they delivered it yo my house with the chairs the table size was smaller than the chairs and the chairs couldn’t fit in the table and since then on 26/1/2026 I raised a complaint to replace the table with a bigger one but no one from the team is caring about the complaint and no one contacted me from their team When I followed up twice with the call center they are mentioning that the complaint was closed and rejected by the team without calling me or informing me about it I am vertigo disappointed how they are treating the customer and I want to replace the dining table I attached photos to proof how the chairs can barely fit in the table and the other two chairs didn’t fit in the table they are remaining outside the table

This shop is worth to visit, they have lots of offers. Their cashier named Judee also assisted us well and gave us knowledge about the products that we don’t know. Good job to her. It’s an amazing customer service.

We had a great experience shopping at Home Box at Oasis mall. Kamal helped us end to end to make the right decision for our home. And April also helped us out smoothly in billing and overall experience

The most horrible online store service I ever experienced. Changed the day of delivery few times without informing me. On delivery, didn’t deliver all times and I found out during installation. One matress was too big and they refused to take it upon delivery, took the cash and run away. When I checked with online team, they told me I should have cancelled in advance and now I can’t. Honestly, a horrible experience and execution on all the steps. I requested a manager’s call back few times, was totally ignored of course as well.