First Abu Dhabi Bank (FAB) | Dubai Mall Branch

Great ,efficient customer service ,very positive and friendly staff .Special thanks to Abhilash for excellent customer service and solving the issue super fast .

Mr. Mathivanan Karunanithi sir provided very good service. He was professional, helpful, and completed the work efficiently. I am very satisfied with his service and highly recommend him If anyone have any work or help related to account please meet Mr. Mathivanan Karunanithi sir

I visited the FAB Mall of the Emirates branch yesterday to open an account. Despite the long queue and many tokens ahead of me, the experience was incredibly smooth and stress-free, all thanks to a standout staff member named Fatiha Najmi. Fatiha was proactive and went around asking every customer how she could assist them. Since all the regular counters were occupied, she went the extra mile and arranged for me to be assisted in the Branch Manager’s office so I wouldn't have to wait. Her friendliness, energy, and dedication to customer service are truly commendable. While the service from Fatiha was 5-star, I did notice that the branch is extremely busy. To maintain this level of excellence and support hardworking staff like her, I believe the bank should consider hiring more staff members to handle the high volume of customers. Huge thanks to Fatiha Najmi for her exceptional help. FAB is lucky to have someone like her on the frontline!

I have been a FAB customer for the past three years and primarily visit the Dubai Mall branch. I would like to take a moment to express my sincere appreciation for the outstanding service consistently provided by the branch manager, Mr. Mathivanan Karunanithi. Mr. Mathivanan is exceptionally client-oriented, highly professional, and extremely knowledgeable. Regardless of the nature of my request or concern, he always takes the time to understand the situation thoroughly and provides clear, effective, and professional solutions. His approach and dedication significantly enhance the overall customer experience. It is truly a pleasure to be a FAB customer, and professionals like Mr. Mathivanan are a strong reason for my continued trust in the bank. Please extend my thanks to him and recognize his excellent work.

A special thanks to mr Mahmoud Nast for his assistance and politeness . He was quite helpful and make our experience so easy That’s kind of service that we wish to say in FAB always

During my interaction with Mr Junaid I found him to be professional and well knowledgeable to attend my queries. He also made an attempt to solve my request pertains to activities carried out in past. Wish him all the best and encourage to keep doing good work

I am writing to raise a serious complaint regarding my credit card account and the handling of my repeated requests for cancellation. My credit card was blocked in April 2025. After completing the loan EMI on the card in September 2025, I contacted your customer care team and requested cancellation of the card. The agent confirmed that the card had been cancelled and I didn't receive any confirmation on email but my monthly statements stopped in email. I thought card is cancelled. However, on 22 March 2026, I received a statement reflecting a membership fee of AED 315. I do not understand why this fee has been charged when the card was already confirmed as cancelled. Additionally, the last four digits mentioned in the statement do not belong to me, and I have not received any new or replacement card. This raises serious concerns about account handling and security. I would also like to highlight the following issues: My card details have not been visible in the mobile application since October 2025, which led me to believe the card was successfully cancelled. There appears to be a significant communication gap, which is highly unprofessional and concerning from a customer perspective. When contacting customer care (600525500), I am frequently kept on hold for 15–20 minutes without resolution. Despite multiple follow-ups since 10 April 2026, I have only been provided with reference numbers without any concrete action. I received complaint number 2604226670169 on 21 April 2026 for card cancellation, yet the card still shows as active in the credit bureau. This situation has caused considerable inconvenience and concern. My request is straightforward: I want my credit card to be cancelled immediately. In light of the above, I request your urgent action on the following: Confirm and ensure full cancellation of all credit cards under my name. Reverse the incorrectly charged membership fee of AED 315. Remove my card/account from DBR. Investigate and clarify the discrepancy in card details (last four digits). Provide a clearance / no-liability letter confirming closure of all accounts. I am extremely dissatisfied with the level of service and lack of resolution despite repeated follow-ups. If this matter is not resolved immediately, I will be compelled to escalate the complaint to the relevant regulatory authorities. I look forward to your prompt response and resolution. Regards,