Best corporate bank services in Dubai: find options near you

Mohamed Elsayed gave me a great experience at ADCB. He assisted me with so much patience, professionalism, and kindness. The branch is also very well-managed, and the overall service was excellent. Thank you for the great support!

«Many congratulations, Kathirina! Your excellent service at ADCB Bank is truly appreciated. Thank you for your professionalism, kindness, and outstanding customer support. Keep up the great work!» By Ragesh Ravi

I would like to express my sincere appreciation to Mr. Mohamed Tarek from the Customer Service team at ADCB Dubai Mall Branch. Mr. Mohamed was extremely professional, helpful, and attentive throughout the process. He handled my request efficiently and ensured that it was completed in a very short time. His excellent customer service, positive attitude, and willingness to assist made the entire experience smooth and pleasant.

⭐⭐⭐⭐⭐ Today I visited the ADCB branch at Dubai Mall, and I want to express my appreciation for the excellent service I received. Mr. Shahbaht Ali was extremely professional, patient, and supportive. He took his time to assist me with everything and made sure all my concerns were handled properly. His dedication and customer care made me leave the branch fully satisfied and happy. I would also like to thank Branch Manager Mr. Mohamad Sodani for maintaining such a professional and welcoming environment. This level of service truly deserves recognition. Thank you, ADCB.

I would like to express my appreciation for the excellent customer service I received at the ADCB branch in Dubai Mall. Mr. Khaleed was highly professional, courteous, and extremely helpful throughout the entire process. He took the time to understand my requirements, provided clear explanations, and handled my requests efficiently and with great attention to detail. His positive attitude, knowledge, and commitment to customer satisfaction made my banking experience smooth and pleasant. It is always reassuring to receive such outstanding service, and Mr. Khaleed truly reflects the high standards of ADCB. Thank you, Mr. Khaleed, for your exceptional support and professionalism. Keep up the great work!

«I would like to share my appreciation for MsKatrina’s service. She is very friendly and professional in her work. Today, I visited the branch because my mobile app was not working. I am sure I caused her some extra trouble by asking for assistance several times, but she helped me with everything quickly and always with a smile. Her customer service was truly outstanding. Thank you for having such a dedicated and helpful employee.» ⭐👏

I visited the Dubai Mall branch today and had an outstanding experience. Ms. Sbelih Jaber provided exceptional service and resolved my issue within a very short time. Earlier this week, I visited the branch twice for the same problem but didn’t receive a proper solution. However, today Ms. Sbelih took the time to ask detailed questions to fully understand my needs. Once she clearly identified the issue, she explained the process thoroughly and resolved it within minutes. From my past experiences as well, whenever she is at the desk, the service is always swift, efficient, and requires no follow-up. She is highly customer-oriented, detail-focused, and extremely professional. Best Regards Mohamed Aslam

Fast response I really. like it

This app is easy to use to make it more detailed? 😊

Hi sir I need to Lon that’s

I’m a new customer, I expect to get,good services, but I prefer to recieve my otp through whatsap number because, I’m a seaman most of the time I’m using wifi to possible to recieve otp through mobile number.

They are professional scammers please don’t give your information to them, 1 agent name noman shykh called me and asking about my personal credentials and after he visited my office in DIP for the credit card after getting all my information i got the message from the bank that 5000 AED debited from my account and i didn’t even used my card, now i registered a complaint to the police and give cctv recordings and pictures of that guy to the police for tracing, so please beware for this company.

I don’t know but I give money to make 2 years freelance visa for my mother and brother’s. I’m waiting for my visa process. And after that I will let you know guys about this company. Until now it’s take 8days. 😌

I just applied now and hoping for the best. But based on the reviews I get I know their services are good. Until then I’ll be dropping more feedback ✊🏾

I would like to express my sincere appreciation to Black Swan Business Setup for their excellent support and professional services. The team demonstrated great expertise, efficiency, and commitment throughout the business setup process. They handled all requirements smoothly, provided timely updates, and ensured that the entire process was completed on schedule as promised. Their attention to detail, responsiveness, and customer-focused approach made the experience seamless and stress-free. I highly recommend Black Swan Business Setup to anyone looking for a reliable and professional partner for business establishment services in the UAE. Thank you to the entire team for delivering outstanding service and achieving excellent results.

We had a great experience working with Blackswan Business. They supported us end-to-end in setting up our labour and statutory policies for the UAE, and the entire process was smooth and well-structured. A special mention to Shikha Khaitan—she is extremely professional, knowledgeable, and always ready to help. Her responsiveness and clarity made a complex process much easier for us. The team is reliable, professional, and their charges are very reasonable compared to the quality of service they deliver. I would highly recommend Blackswan Business to anyone looking for dependable compliance and HR advisory support in the UAE.

No words to explain. I am so happy my compsny was done quickly in no time in free zone. Mr. Anand Vats VP of company gave us good time and attention. He also helped us to connect buyers and ATo Z services are under one umbrella. Ms. Poonam CA of Black Swan gave us all clarity on TAX part. . Mr. Abuzar was spot on with information upfront My bank account was opened quickly before my eid was recieved. . I landed day before yesterday for my visa and i am so happy to recieve my eid in no time today. All thanks to Mr Anand Vats also helping me hire staff and finalise a economical office space in good price at their own black swan business center. I highly recommend this company Black Swan Business Setup services. Look forward to seek their help in Oman and Saudi as they have offices in other GCC countries too. Thank you so much to amazing Black Swan Team

I have been using black swan services since many years now. They have always been prompt and genuine in their services. Pankaj has been very supportive and quick in all my queries. Highly recommend them if u planning to setup a company in dubai

I would like to express my sincere appreciation for the excellent services provided by Black Swan. Their team has been highly professional, responsive, and supportive in managing our bookkeeping, taxation, statutory compliances including visa processing, Emirates ID applications and renewals, and other document renewals. Their attention to detail and timely assistance have made the entire process smooth and hassle-free. Special thanks to the team for always being available and guiding us through every step of the process.

I usually feel very nervous when visiting the dentist, but this clinic was completely different. Everyone was incredibly kind and made me feel comfortable from the moment I arrived. The doctor was amazing — I didn’t feel any pain at all, and his work was very gentle and professional. He also showed me every step on the screen and explained everything clearly, which made me feel relaxed and confident throughout the treatment. This clinic truly deserves an excellent rating. Highly recommended!

I would like to express my sincere appreciation for the excellent support and professional services provided by your team. We are extremely satisfied with the quality of service, prompt response, and professional approach shown throughout our association. Your team’s dedication, efficiency, and attention to detail have been truly commendable Specially Thankful to Anand Vats The head of the Black Swan and his team Rolfy and The PRO Ali From Barun More.

The DIFC district features ultra-modern office spaces, retail outlets, cafes and restaurants, art galleries, residential apartments, public green areas and hotels, making it the ultimate destination where business meets lifestyle.

The Dubai International Financial Centre (DIFC) area is synonymous with sophistication and luxury, attracting business professionals and discerning travelers alike. Here, sleek skyscrapers and modern architecture stand tall against the city skyline, creating a dynamic and vibrant atmosphere. But DIFC is more than just a financial hub – it’s also a culinary hotspot, with a plethora of world-class restaurants, cafes, and bars to explore. Whether you’re craving international cuisine or traditional Arabic fare, DIFC has something to satisfy every palate.

Simply the center of finance in the whole Middle East. The DIFC has nothing to jealous from other competitive centers all over the world. The infrastructure and services provided are second to none. The management is doing an excellent job in trying to satisfy its valued tenants and visitors. This is the home of the Dubai Fintech Hive, where large corporations and even startups reside, incubating new technologies in finance, Blockchain, Cryptocurencies, online payments, web 3, and e-commerce. Huge variety of culinary experiences offered throughout the DIFC, with some of them being the best in the area. It has a very vibrant atmosphere during the daytime but in the evening the place becomes more peaceful. The surroundings are breathtaking with some of the best architectural designs in Dubai. It’s definitely an exquisite place to live, work, or just visit.

DIFC is a great place to live, work, dine and walk around. From coffee shops to fine dining, they have everything you could be looking for. Must-try’s are Avli, Zuma, and BB Social. There are yoga studios and many different gym options. A couple of my favorites are Barry’s Bootcamp, Warehouse Gym, and Inspire Yoga. Enjoy!

This has been one of the most unprofessional experiences I have encountered with a reputed financial authority. For more than a week, I have been actively following up to set up a business in DIFC, yet every email either goes unanswered or is met with an automated out-of-office response. I am repeatedly redirected from one person to another, with no one willing to take ownership or even listen to a prospective client’s requirements. This complete lack of coordination, accountability, and basic customer service is unacceptable for an institution of DIFC’s stature. The experience gives a strong impression that new clients are not valued or prioritized. I hope DIFC management takes this feedback seriously and reviews their client support and engagement process, as this level of service severely damages trust and reputation.

Wonderful, classy, luxurious place. It is surrounded by many restaurants and offices. A great choice for meetings and business. This is one of the best places to visit in Dubai, United Arab Emirates. The water fountain inside it is ascetic to the eyes. Buildings are nicely constructed and protect you from much heat.

Busy place in Downtown Dubai, businesses flourish here and it is real safe to move around and enjoy your time between of the emirati skyscrapers, restaurants, shopping, bars and multinational companies and brands are all here…

We had an excellent experience working with Moshin during our search for a rental unit at Skyz by Danube. From the beginning, he was professional, responsive, and very patient in answering all of our questions. He guided us through every step of the rental process, making everything smooth and stress-free. Moshin was always honest, transparent, and quick to provide updates, which gave us confidence throughout the entire process. His dedication and willingness to go the extra mile made a big difference. We truly appreciate all of his support and highly recommend Moshin to anyone looking for a reliable and trustworthy real estate agent. Thank you for helping us find our new home!

I had an excellent experience renting this property. Marisol was outstanding and went above and beyond to make the entire process smooth and stress-free. She managed to sort everything out in just two days, which was fantastic and made a huge difference for me. I highly recommend Marisol and her team. They are professional, knowledgeable, responsive, and truly committed to providing excellent service.

I had a great experience working with Maria Valmocena. She was extremely helpful and professional throughout the entire process of renting my apartment in Dubai. Maria carefully oversaw every step, making sure everything went smoothly and efficiently. What I appreciated most was her kindness and availability — she was always ready to answer my questions and provide support whenever needed. I would definitely recommend her to anyone looking for a reliable and dedicated real estate agent. Thank you Maria! Carlos Gómez.

I had an excellent experience working with Hina from Banke International properties for the sale of my property. From the very beginning, their approach was strategic, professional, and highly results-driven. They demonstrated a strong understanding of the market and provided valuable guidance on pricing. What truly stood out was their dedication and persistence. They handled every aspect of the process smoothly, from arranging viewings to negotiating offers, always keeping my best interests in mind. Their negotiation skills were exceptional, helping me secure a deal that exceeded my expectations. Hina communication was clear and consistent throughout. I was always kept informed, and they were readily available to answer questions and provide updates, which gave me complete confidence during the process. Selling a property can be stressful, but their expertise and commitment made it a seamless and successful experience. I would highly recommend their services to anyone looking to sell property in Dubai—they truly go above and beyond.

I had a great experience working with Khushbu Bhatt as my property broker in Dubai. From the very beginning, she was professional, transparent, and genuinely committed to helping me find the right property. She took the time to understand my requirements, provided honest advice, and guided me through every step of the process with patience and clarity. What really stood out was her responsiveness and attention to detail — whether it was arranging viewings, handling documentation, or addressing my concerns, everything was managed smoothly and efficiently. In a market like Dubai, where things can move quickly, having a reliable and trustworthy broker makes all the difference. I truly appreciate Khusboo’s support and would highly recommend her services to anyone looking to buy, sell, or rent property in Dubai.

We had a really great experience working with Touaiba and Gleb while searching for our apartment. At the beginning, we weren’t sure what to expect when reaching out to agents, but they completely changed our perspective. From day one, they were responsive, professional, and genuinely helpful throughout the entire process. They took the time to understand what we were looking for, answered all of our questions, and guided us step by step. We honestly didn’t expect to receive this level of support. They made what could have been a stressful process feel smooth and manageable, and we always felt like we were in good hands. We truly appreciate the effort and dedication they put into helping us find the right place. Highly recommend working with them and this company!

We had a great experience working with Mrs Marisol. She’s friendly, easy to deal with, and really takes the time to make sure everything goes smoothly. What stood out most was how much effort she put into getting a fair and good deal for everyone involved. It honestly felt like she truly cared, not just about closing the deal, but about doing what’s right. I’m very glad we met her, and she’ll definitely be my go-to person for any future real estate needs. Thank you, Mrs Marisol!

I have been associated with 3A Global for the past 4 years, and my experience has been consistently excellent. Mr. Sathish has always been extremely supportive and provides the best advice when it comes to company registration, visa allotment, and other related services. I would also like to appreciate Miss Shajina for handling the company registration process so efficiently. She is very proactive, detail-oriented, and professional in her approach. The entire team is highly professional, cooperative, and ensures that everything is handled smoothly and efficiently. Their level of commitment and service is truly impressive. Highly recommended!

I had great experience in setting up my company Slash Make LLC with Jay and the team at 3A Global. Jay was patient enough to answer all my nagging questions and helped me throughout the process, especially finalising the activities. Overall the interaction was quite positive with consistent communication across the process. would highly tecommend.

Highly Recommended Business Setup Service in UAE Just wanted to share a quick recommendation, I recently worked with 3A GLOBAL for my company formation in Dubai, and I couldn’t be more satisfied with their service. They offer transparent pricing, clear guidance through every step, fast processing, genuine support. No hidden costs or confusion If anyone’s looking to start a business in the UAE, especially Freezone or Mainland setup, I strongly suggest connecting with Rajeev Dudani from 3A GLOBAL. He truly knows his stuff and makes the entire process smooth and stress-free.

Abinaya provided my family and me with an incredibly smooth and stress-free experience in obtaining our Dubai residence visas. I initially expected the process to be overwhelming and time-consuming, but she made everything feel like a walk in the park. From start to finish, her communication was consistent, clear, and reassuring. There were moments when I grew a bit impatient, simply because it was my first time going through this process, but Abinaya and her team from (3A Global) exceeded every expectation. Her professionalism, calm reassurance, and ability to deliver on time truly speak volumes about her work ethic and the company she represents. I am extremely grateful for her dedication and support. I should have never doubted her, she proved to be reliable, knowledgeable, and exceptional at what she does. I wholeheartedly recommend her services to anyone seeking a seamless visa experience. Many Thanks, Andre

Really thankful that I found the right people to help me with everything. The whole process was smooth from start to finish and I didn’t experience any problems at all. Everyone was polite, easy to talk to, and very informative. They answered all my questions clearly and made things much less stressful. Big thanks to Mr. RAKSHITH KRISHNA for being patient, professional, and really good at what he does. Straight to the point, no unnecessary runaround, and you can tell he knows his job very well. He explained everything properly and made sure I understood every step. Also, thank you to Ms. TASNEEM for being supportive with all the follow-ups and for always being helpful throughout the process. Highly recommended if you’re looking for visa assistance or any related help. Definitely worth it!!!

I had an excellent experience with 3A Global (formerly A&A Associates) for setting up my trade license. The entire process was handled professionally and efficiently, with clear communication at every step. Their team is highly knowledgeable, responsive, and genuinely focused on making things easy for their clients. What stood out the most was their transparency, speed, and attention to detail — they took care of everything seamlessly, saving me both time and effort. I would highly recommend 3A Global to anyone looking for reliable and hassle-free business setup services.

I had an excellent experience with 3A Global when setting up my business licence. The entire process was incredibly smooth, efficient and handled with great professionalism from start to finish. Their team was supportive, clear in their communication and made everything feel straightforward and stress free. I would highly recommend their services to anyone looking to start a business. It is absolutely worth it.

We have been working with Ascentia for our annual auditing and corporate tax needs, and their service has been exceptional. The team especially Ms Nargees is incredibly professional, meticulous, and always ensures everything is compliant and filed on time. They take the time to explain complex financial matters in a way that makes sense. Highly recommend them to any business looking for top-tier accounting and auditing services Thanks a lot Ascentia and special Thanks for Nargees may God bless you

Exceptional service from ASCENTIA UAE. Their expertise in business setup, visa, and immigration services made the entire process seamless. Professional, responsive, and highly efficient. I highly recommend their services for anyone looking to navigate the complexities of starting a business or relocating. All in one package they have… Appreciation for Haritha for helping me in all my queries…

I had a very disappointing experience with Ascentia. Their work culture seems highly unorganized and unprofessional. It often felt like the team didn’t have a clear understanding of what they were doing, which led to confusion and poor execution. What’s even more frustrating is their lack of communication. Once payment was made, their responsiveness dropped significantly. Getting updates or even basic replies became a struggle, which is completely unacceptable for any professional service. Overall, the experience was frustrating and not worth the time or money. I would strongly advise anyone considering Ascentia to think twice before taking their services. Based on my experience, I would not recommend them at all.

Great experience with Ascentia! They handled my company renewal and auditing smoothly and professionally. The team was responsive, efficient, and completed everything on time. Highly recommended for reliable auditing and company registration services. A special thanks to Miss Chinchu for her guidance and excellent support throughout the process. Truly appreciate the professionalism and assistance! 🙏

We’ve had a good experience working with Ascentia over the years. They have supported us across audit, VAT, Corporate Tax and AML compliance requirements. Special thanks to Nargess for being responsive and easy to work with throughout our engagement.

I am writing to express my sincere appreciation for the outstanding service provided by Ascentia. The entire process of our IATA work was handled with the utmost professionalism and efficiency. In particular, I wish to recognize the exceptional efforts of Miss Chinchu . Her dedication and expertise were invaluable. She managed our IATA work with remarkable speed and reliability, ensuring that all tasks were completed quickly and without error.

Ascentia Global is a one-stop place for all your business financial requirements. A well trained team under the leadership of a young, energetic, experienced Auditor caters to many of the nearby DIFC businesses.

I’ve had a great experience with this bank’s services. The staff ,Zeal Shah is very professional, patient, and genuinely helpful, making every interaction smooth and stress-free. Transactions are efficient. Overall, the service was efficient and well-organised, making what could have been an inconvenient situation completely stress-free. I’m very satisfied with the support and professionalism provided. and I wouldn’t hesitate to recommend it to others.

Zeal was absolutely amazing. She is very professional, intelligent, and kind. She spent almost two hours helping me solve my credit card problem and supported me through everything with so much patience. I really appreciate all her help. She deserves 10 stars if that were possible. Thank you so much, Zeal!

After a disappointing experience at the Mall of the Emirates Service Center, I decided to visit the Dubai Mall Service Center instead. Fortunately, I was assisted by Soni, who was incredibly helpful from the start. He took the time to understand my concern about reopening my account and completed all the necessary paperwork right in front of me (something the agent at Mall of the Emirates had not done). True to his word, immediately after the long weekend, I received an email confirming that my account had been reactivated. I also sent Soni a follow-up email regarding my chequebook, and he responded promptly. His professionalism, efficiency, and willingness to help turned what had been a frustrating experience into a very positive one.

Thank you. Many thanks to this person zeal shah was very kind and professional in this office of HSBC dubais mall I had never felt so satisfied with such a professional job of help that I received from this lady many thanks to her and the HSBC team but especially to her… I left very happy and grateful to her. Thank you. Blessings

Why i have a message saying they got my renewed card i didnt renew anything and I didn’t use hsbc for a ling time why im still contacted and connected here. The agent who told me that’s its automatically will close after a year. Its the time I wanted to close it after just received the card as my salary account but its been years so why still connected and I haven’t renewed anything….

Very misleading experience with HSBC. I opened an account and made a deposit specifically because of a bonus promotion that was clearly advertised. After meeting the conditions, the bank simply refused to pay the bonus, claiming the program had «changed.» This feels like classic bait-and-switch marketing. Extremely disappointing behavior from a major international bank.

I have visited the Dubai mall branch many times, it always been a smooth experience. And I want to highlight that Soni is the best, he is very patient, professional and always give the best advice and service. Thank you for having him

Great ,efficient customer service ,very positive and friendly staff .Special thanks to Abhilash for excellent customer service and solving the issue super fast .

Mr. Mathivanan Karunanithi sir provided very good service. He was professional, helpful, and completed the work efficiently. I am very satisfied with his service and highly recommend him If anyone have any work or help related to account please meet Mr. Mathivanan Karunanithi sir

I visited the FAB Mall of the Emirates branch yesterday to open an account. Despite the long queue and many tokens ahead of me, the experience was incredibly smooth and stress-free, all thanks to a standout staff member named Fatiha Najmi. Fatiha was proactive and went around asking every customer how she could assist them. Since all the regular counters were occupied, she went the extra mile and arranged for me to be assisted in the Branch Manager’s office so I wouldn’t have to wait. Her friendliness, energy, and dedication to customer service are truly commendable. While the service from Fatiha was 5-star, I did notice that the branch is extremely busy. To maintain this level of excellence and support hardworking staff like her, I believe the bank should consider hiring more staff members to handle the high volume of customers. Huge thanks to Fatiha Najmi for her exceptional help. FAB is lucky to have someone like her on the frontline!

I have been a FAB customer for the past three years and primarily visit the Dubai Mall branch. I would like to take a moment to express my sincere appreciation for the outstanding service consistently provided by the branch manager, Mr. Mathivanan Karunanithi. Mr. Mathivanan is exceptionally client-oriented, highly professional, and extremely knowledgeable. Regardless of the nature of my request or concern, he always takes the time to understand the situation thoroughly and provides clear, effective, and professional solutions. His approach and dedication significantly enhance the overall customer experience. It is truly a pleasure to be a FAB customer, and professionals like Mr. Mathivanan are a strong reason for my continued trust in the bank. Please extend my thanks to him and recognize his excellent work.

A special thanks to mr Mahmoud Nast for his assistance and politeness . He was quite helpful and make our experience so easy That’s kind of service that we wish to say in FAB always

During my interaction with Mr Junaid I found him to be professional and well knowledgeable to attend my queries. He also made an attempt to solve my request pertains to activities carried out in past. Wish him all the best and encourage to keep doing good work

I am writing to raise a serious complaint regarding my credit card account and the handling of my repeated requests for cancellation. My credit card was blocked in April 2025. After completing the loan EMI on the card in September 2025, I contacted your customer care team and requested cancellation of the card. The agent confirmed that the card had been cancelled and I didn’t receive any confirmation on email but my monthly statements stopped in email. I thought card is cancelled. However, on 22 March 2026, I received a statement reflecting a membership fee of AED 315. I do not understand why this fee has been charged when the card was already confirmed as cancelled. Additionally, the last four digits mentioned in the statement do not belong to me, and I have not received any new or replacement card. This raises serious concerns about account handling and security. I would also like to highlight the following issues: My card details have not been visible in the mobile application since October 2025, which led me to believe the card was successfully cancelled. There appears to be a significant communication gap, which is highly unprofessional and concerning from a customer perspective. When contacting customer care (600525500), I am frequently kept on hold for 15–20 minutes without resolution. Despite multiple follow-ups since 10 April 2026, I have only been provided with reference numbers without any concrete action. I received complaint number 2604226670169 on 21 April 2026 for card cancellation, yet the card still shows as active in the credit bureau. This situation has caused considerable inconvenience and concern. My request is straightforward: I want my credit card to be cancelled immediately. In light of the above, I request your urgent action on the following: Confirm and ensure full cancellation of all credit cards under my name. Reverse the incorrectly charged membership fee of AED 315. Remove my card/account from DBR. Investigate and clarify the discrepancy in card details (last four digits). Provide a clearance / no-liability letter confirming closure of all accounts. I am extremely dissatisfied with the level of service and lack of resolution despite repeated follow-ups. If this matter is not resolved immediately, I will be compelled to escalate the complaint to the relevant regulatory authorities. I look forward to your prompt response and resolution. Regards,

I have not seen a customer service worst than Mashreq bank in my life. I have made a transaction which I normally do and it was deducted from my account instantly but never delivered until today and it has been over a month of repeated visits and calls to the banks without any real support. Everytime I call the bank to follow the complaint. I am not getting any real support and the more I regret choosing Al Mashreq as my bank of choice. Really if you value your money dont work with them. Even thier people have no real authority and need to check with others to get any action done.

I applied for a mortgage with Mashreq Bank and their representative assured me (through my mortgage broker) my case looked good. They asked me to pay AED 1,050 as a processing fee, which I paid. Now it has been 4 months and my application is still «under review.» They keep asking the same questions and documents again and again, with no progress and now no response at all. This is a complete scam. They happily take your money and then disappear. Very disappointing experience and this is not a serious bank

I have yet to come across one person in the fraud department of Mashareq bank who is interested in resolving a fraudulent transaction. Not one. Despite flagged the transaction for consistently 4 days from 1st March to 4th March, the bank still debited my account. On whose authorization did they debited my account, I fail to understand. And now I’m running from pillar to post for my hard earned money

Its quite shameful that they absolutely scam you! I received an SMS offer that if I increased my credit card limit I would get a 250 AED Amazon voucher! After increasing of course I received nothing, and kept calling and asking they said to receive after 10 days. But still this is so disappointing!

In December I used a Mashreq ATM at Dubai Mall to withdraw 900 USD (around 3300 to 3500 AED). The cash was dispensed but the machine retracted the banknotes before I could collect them. I reported the issue immediately and opened case REF-31900677-Y5J2D5. Since then I have contacted Mashreq multiple times. I was repeatedly told that my bank must contact Mashreq by email. However my card issuer is not a traditional bank and does not provide this service. Mashreq later emailed saying they tried to contact me, which is incorrect. I provided my contact details again and waited over a week without any follow up. The ATM clearly retained the cash and the issue originates from Mashreq equipment, yet several months later no refund has been processed. If this matter is not resolved quickly, I will escalate the case to the relevant financial authorities and Sanadak.

I had an unauthorized transaction on my Mashreq Neo card which I never made. Customer support is unresponsive — no way to reach a real agent, only automated calls. Emails are ignored. This makes the bank feel unsafe and unreliable. Very disappointed.

By far the worst bank in the middle east. They lost my payment for over 2 weeks, and they have ignored and missed the SLA response times in my support requests. They wont return my calls or respond to email or web support requests.