Mashreq Bank Global HQ

I have not seen a customer service worst than Mashreq bank in my life. I have made a transaction which I normally do and it was deducted from my account instantly but never delivered until today and it has been over a month of repeated visits and calls to the banks without any real support. Everytime I call the bank to follow the complaint. I am not getting any real support and the more I regret choosing Al Mashreq as my bank of choice. Really if you value your money dont work with them. Even thier people have no real authority and need to check with others to get any action done.

I applied for a mortgage with Mashreq Bank and their representative assured me (through my mortgage broker) my case looked good. They asked me to pay AED 1,050 as a processing fee, which I paid. Now it has been 4 months and my application is still "under review." They keep asking the same questions and documents again and again, with no progress and now no response at all. This is a complete scam. They happily take your money and then disappear. Very disappointing experience and this is not a serious bank

I have yet to come across one person in the fraud department of Mashareq bank who is interested in resolving a fraudulent transaction. Not one. Despite flagged the transaction for consistently 4 days from 1st March to 4th March, the bank still debited my account. On whose authorization did they debited my account, I fail to understand. And now I'm running from pillar to post for my hard earned money

Its quite shameful that they absolutely scam you! I received an SMS offer that if I increased my credit card limit I would get a 250 AED Amazon voucher! After increasing of course I received nothing, and kept calling and asking they said to receive after 10 days. But still this is so disappointing!

In December I used a Mashreq ATM at Dubai Mall to withdraw 900 USD (around 3300 to 3500 AED). The cash was dispensed but the machine retracted the banknotes before I could collect them. I reported the issue immediately and opened case REF-31900677-Y5J2D5. Since then I have contacted Mashreq multiple times. I was repeatedly told that my bank must contact Mashreq by email. However my card issuer is not a traditional bank and does not provide this service. Mashreq later emailed saying they tried to contact me, which is incorrect. I provided my contact details again and waited over a week without any follow up. The ATM clearly retained the cash and the issue originates from Mashreq equipment, yet several months later no refund has been processed. If this matter is not resolved quickly, I will escalate the case to the relevant financial authorities and Sanadak.

I had an unauthorized transaction on my Mashreq Neo card which I never made. Customer support is unresponsive — no way to reach a real agent, only automated calls. Emails are ignored. This makes the bank feel unsafe and unreliable. Very disappointed.

By far the worst bank in the middle east. They lost my payment for over 2 weeks, and they have ignored and missed the SLA response times in my support requests. They wont return my calls or respond to email or web support requests.