Modern Vet Hospital

I cannot thank Dr Patrick, Dr Nicoleta, and the entire Modern Vet team enough for saving my beloved cat, Papook, during one of the scariest moments of my life. Dr Nicoleta at the JLT branch immediately recognised how serious Papook’s condition was and urgently referred us for hospitalisation at the Al Wasl hospital, where Dr Patrick took over his care. Dr Patrick showed exceptional professionalism, attention, compassion, and dedication throughout Papook’s treatment. He carefully monitored his condition, guided us through every stage of the process, and made me feel that Papook was in truly capable and caring hands. The team kept me updated every step of the way about his condition, treatments, and progress, which meant so much during such an emotional and stressful time. The nurses and staff were incredibly supportive, caring, and kind not only to Papook but also to me as a worried pet parent. The hospital is very well equipped and organised, and it was clear that the animals there receive proper medical attention and genuine care. Seeing Papook improve after such a severe kidney crisis honestly feels like a miracle to me. I am deeply grateful for the professionalism, dedication, compassion, and level of care shown by everyone involved in his treatment. Thank you for helping bring my boy back home ❤️

We cannot thank Dr. Theodora and her team enough for the incredible care they gave our cat, Mr. Truffle. He came in with a blocked urinary condition, which was extremely stressful for us, but from the very first moment we felt that he was in the best possible hands. Dr. Theodora handled everything with professionalism, calmness, and genuine compassion. She took the time to explain the situation clearly, kept us updated throughout, and made sure Mr. Truffle received the highest level of care. The attention to detail and dedication from the entire team was truly outstanding. What gave us even more peace of mind was knowing that the clinic is available 24/7. In situations like this, that level of accessibility makes all the difference. Today, Mr. Truffle is doing much better, and we are incredibly grateful. We would highly recommend Dr. Theodora to anyone looking for a knowledgeable, caring, and reliable vet. Thank you again for everything you have done for our boy.

Dr. Rocio was wonderful during my cat’s check-up. She was professional, kind, and took the time to make sure everything was thoroughly examined. I really appreciated her gentle approach and clear explanations. As always, it was a great experience here at Modern Vet.

The staff and doctors have been absolutely incredible in the treatment of my cat, Sushi. During her spay surgery and recovery, the doctors provided support by explaining the procedure and care she received, and patiently answers all of my questions. I feel confident leaving my beloved cat in their care. Added recently: also would like to extend our thanks to Dr Ivan Horacio who has an obvious love for cats and whom I will always trust with mine.

In my experience today at the clinic was very upsetting. We spent the entire morning there doing an ultrasound and a bile acid test. While shaving my dog’s stomach for the ultrasound, her skin was accidentally cut several times with the razor and it bled. For the bile acid test they had to take blood twice, and we stayed at the clinic for about three hours because of the testing process. Unfortunately, later in the evening we received a call saying that something in the laboratory had broken and our test results were lost. We were asked to come back again to repeat the blood test. After everything my dog has already been through, this was very stressful for her and extremely disappointing for us. I hope the clinic improves their processes so that other pet owners do not have to go through the same situation.

The clinic would benefit from additional customer service training for staff handling patient communications. At times, conversations through WhatsApp seem more focused on debating requests than facilitating solutions, which can create unnecessary delays. A more customer-focused approach would greatly improve the patient experience and communication process. Moreover, I needed a CT scan for my cat, and the clinic I was visiting did not have CT scan facilities. Since the clinic I chose was able to provide the imaging service, I requested the referral form required for my appointment. However, my request was declined and I was directed toward a different clinic instead. I found this frustrating, as I was simply trying to access a service that was not available at the original clinic and wanted the freedom to choose where my pet would receive further care.

The best veterinary clinic.Thank you so much for taking such good care of my cat and treating her eye problem so gently and professionally. The doctor and staff were kind, patient, and truly caring. I really appreciate the way they explained everything clearly and made sure my cat was comfortable. Highly recommended to all pet owners. Excellent service and genuine love for animals! ❤️